FAQ

Payment & Pricing

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure online payment options. All transactions are processed through encrypted and trusted payment gateways.

Q: Are your prices listed in Australian Dollars (AUD) and inclusive of tax?
A: Yes. All prices displayed on our website are in Australian Dollars (AUD) and include Goods and Services Tax (GST).

Shipping & Delivery

Q: Do you offer free shipping?
A: Yes. We provide complimentary shipping on all orders delivered within Australia.

Q: What is the estimated delivery time?
A: Standard delivery typically takes between 3-14 business days, depending on your location and the availability of the product. Delivery estimates are provided at checkout.

Q: Will I receive tracking information for my order?
A: Yes. Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor the progress of your shipment.

Returns & Refunds

Q: What is your return and refund policy?
A: We offer a return or exchange period of 14–30 days (please choose your preferred timeframe). Items must be unused, in their original packaging, and in saleable condition to qualify for a return.

Q: What should I do if my order arrives damaged or faulty?
A: Should your product arrive damaged or defective, please contact us immediately with your order number and supporting photos. We will arrange a replacement or issue a refund promptly.

 

Promotions & Discounts

Q: Do you offer promotional discounts or coupon codes?
A: Yes. We periodically provide special offers, seasonal discounts, and promotional codes. Customers may subscribe to our newsletter or follow our social media channels to stay informed.

Customer Support

Q: How can I contact customer service?
A: You may reach our customer service team through our Contact Page or via email. We aim to respond to all enquiries within 24–48 hours.